When Will My Order Ship?

Orders are typically processed and shipped within 1-3 business days of purchase.

How Long Does Shipping Take?

Shipping times may vary depending on your location, as we fulfill orders from multiple global distribution centers to ensure efficiency. The average delivery time is 7 to 20 business days. You will receive an email with your tracking number 3-7 days after your order has been dispatched.

How Do I Cancel An Order?

We are only able to process order cancellations within the first 12 hours after the order is placed. After this timeframe, your order will likely have entered the processing or shipping phase and cannot be modified. We apologize for any inconvenience, but we strive to process and dispatch all orders as swiftly as possible.

What Is Your Return Policy?

If there is an issue with your order (such as a defective, damaged, or incorrect item), please contact us within 7 days of receiving your package. Our customer support team will be happy to assist you in reviewing the case. If approved, we will gladly arrange a replacement or an appropriate solution.

Please Note: Do not return any items before contacting us for authorization and instructions. House of Vane reserves the right to evaluate and make the final decision on all return requests. Customers are responsible for their own return shipping costs. Original shipping charges are non-refundable.

What Methods of Payment Do You Accept?

We securely accept PayPal, major Credit Cards (Visa, MasterCard, Discover, and American Express), and Debit Cards.

Need further assistance? Contact us:

• Enterprise Email: service@houseofvane.com

Company Information:

• Brand: House of Vane

• Company Name: Shenzhen United Zhiyuan Network Technology Co., Ltd.

• Office Address: Room 713, Taibang Technology Building, No. 16 Gaoxin South 6th Road, Yuehai Street, Nanshan District, Shenzhen, Guangdong, China. (Zip Code: 518057)