At House of Vane, we are committed to delivering your premium items securely and efficiently worldwide. Please review our shipping policy below to understand our processing, transit times, and delivery procedures.

Free Shipping We are pleased to offer complimentary standard shipping on all orders of $50 or more!

Order Processing Time Once your order is successfully submitted, our team will carefully pack and dispatch your items. The standard order processing time is 1 to 3 business days. Please note that orders are processed during standard business hours and may not be shipped on weekends or major holidays.

Shipping Times & Destinations We proudly ship worldwide. To maintain a diverse inventory and ensure the highest quality control, we fulfill orders from our centralized international distribution hubs.

• Average Shipping Time: 7 to 20 business days (1 to 3 weeks) depending on your geographic location.

• Please Note: While we strive for prompt delivery, international shipments to certain regions (including but not limited to North America, Europe, and Oceania) may occasionally experience slight delays due to customs clearance, international flight availability, or local carrier operations. We appreciate your patience and understanding.

Tracking Your Order After your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 4 to 7 days for the tracking information to accurately update in the carrier's online system. Since your package may be departing from one of our major international hubs, it requires time to be scanned by global postal networks. Rest assured, if you have received a tracking number, your package is safely on its way.

Incorrect Shipping Addresses Please review your shipping address carefully before completing your checkout. Once an order has been submitted and enters the processing phase, it cannot be modified. House of Vane cannot be held responsible for packages that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer. If a package is returned to us due to an address error, the purchaser will be responsible for any additional reshipment fees.

Lost, Stolen, or Undelivered Packages We entrust our deliveries to reliable global carriers. However, please note that House of Vane is not liable for lost, stolen, or undelivered packages once they have been handed over to the shipping provider. If your tracking indicates that your package was delivered but you have not received it, please contact your local postal carrier directly with your tracking number to file a claim or locate the package.

Contact & Company Information

If you have any further questions regarding your shipping status, please do not hesitate to contact us:

• Enterprise Email: service@houseofvane.com

House of Vane is a brand owned and operated by:

• Company Name: Shenzhen United Zhiyuan Network Technology Co., Ltd.

• Office Address: Room 713, Taibang Technology Building, No. 16 Gaoxin South 6th Road, Yuehai Street, Nanshan District, Shenzhen, Guangdong, China. (Zip Code: 518057)